Team

Customer Support

Deflecting routine tickets, assisting agents in real time, and mining conversations for product signal.

6 tools for customer support

A practical Pilot → Scale → Optimize path for rolling AI out across customer support.

Weeks 1–4

Prove AI adds value in customer support with one team, before any wider rollout.

Select a single team or workflow and stand up Intercom Fin for that team only.
Baseline current cycle time, cost, and quality for the workflow being changed.
Write a one-page usage policy: what the tool may touch, and what stays human-only.

Human-review gate

Every AI-generated output is reviewed by a human before it ships or is acted on — no exceptions during the pilot.

Success metric

Pilot team reports a measurable time or quality improvement, with zero unreviewed AI output reaching a customer, filing, or financial system.