Salesforce Agentforce
Enterprises already on Salesforce that want AI agents wired directly into CRM data and workflows
Salesforce's AI agent platform for service (and sales) use cases, acting autonomously on live CRM records — cases, orders, knowledge — inside the Salesforce platform teams already run on.
Metered Agentforce User License starts at $5/user/month (requires Flex Credits). Flat-fee, unmetered add-ons are $125/user/month (Sales/Service) or $150/user/month (Industries). Usage-based alternatives: Flex Credits at $500 per 100,000 credits (~$0.10 per standard action), or $2 per conversation. Conversation and Flex Credit billing cannot be combined in one org. Salesforce Foundations offers free basic builder tools (Agentforce Builder, Prompt Builder) without customer-facing agent capabilities.
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